Shipping policy
By placing an order through our store, you agree to the terms below. These are provided to ensure that both parties understand and agree to this arrangement, to protect each other and establish expectations for our service.
1. General
Subject to stock availability, we strive to maintain accurate inventory records, but occasionally there may be a stock discrepancy and we may be unable to fulfill all items at the time of purchase. In that case, we will contact you to find out whether you would prefer to wait for the out-of-stock item to be restocked or receive a store credit.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and, above all, the destination of the items in your order. Shipping fees will be charged at the time of purchase. This amount will be the final shipping cost for your order.
3. Returns
Our return terms are available on the Return and Refund Policy page, which you can find linked at the bottom of the page.
4. Delivery Terms
In general, orders shipped internationally may be in transit for 10 days. However, this period may exceptionally be longer—up to around 20 days. It varies greatly depending on the type of delivery selected and the supplier associated with the items in your order.
Shipping Time
Orders are generally processed within 2 business days of payment. We allow a 24-hour period so that the delivery address can be changed.
Our teams contact the facilities storing the items from Monday to Friday during normal business hours, except on national holidays, when shipping will not be activated with the storage facilities.
When you place an order through our store, the maximum shipping time is 5 business days. Orders are often shipped within 5 business days. However, delivery may take between 1 and 4 weeks during this disrupted period.
It is important to note the difference between shipping and delivery. Delivery refers to transporting items and ensuring that they reach a destination address, whereas shipping refers to sending the items in an order.
These are exceptional total lead times, but we wanted to inform you to avoid any inconvenience. That said, once this delivery period—4 weeks—has passed, we want to ensure that you remain satisfied.
To this end, we will offer solutions such as reshipping your order at our expense or creating a gift voucher with a value greater than the amount of your original order. This almost never happens, but we prefer to anticipate such situations and let you know what our customer service policy is in this regard.
Therefore, if you received your order confirmation email 4 weeks ago or more, please either reply to your order confirmation email or send us an email.
To ensure that your email is processed as quickly as possible, we recommend including the following information in your email:
– Your order number
– Email address used when placing your order
– Last name
– First name
– Contents of your order (even approximate)
– Date of your order
If you email us, we also recommend using “Delivery time – Your order number” as the subject line.
Example: “Delivery time – 125698”
Our customer service team members will respond by email within 48 business hours to handle your situation.
4.4 Delivery address change
For requests to change the delivery address, we can modify the address at any time before the order is shipped.
4.5 Shipping to post office boxes
Our website will ship to post office box addresses only using postal services. We are currently unable to offer courier services to these locations.
4.6 Shipping to military addresses
We can deliver to military addresses through USPS. However, we cannot offer this service using courier services.
4.7 Out-of-stock items
If an item is out of stock, we will contact you to find out whether you would prefer to wait for the item to be restocked or receive a store credit. This store credit will have a value greater than the amount of your original order.
4.8 Delivery delay exceeded
If the delivery time has exceeded the estimated timeframe, please contact us by email at so that we can process your request.
5. Tracking notifications
When your order is shipped, you will receive a tracking link through which you can track the progress of your shipment based on the latest updates provided by the shipping service provider.
6. Packages damaged in transit
If you notice that a package has been damaged in transit, please, if possible, refuse delivery and contact our customer service. If the package was delivered while you were absent, please contact our team by email.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as shown on our website when you place your order.
7.2 Import Duties and Taxes
Import duties and taxes may be payable upon arrival in the destination country for international shipments. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned at the customer's expense, and the customer will receive a refund for the value of the goods paid, less the return shipping costs. The cost of the original shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of our website.
9. Insurance
Packages are insured against damage and loss up to the value declared by the carrier. A loss is recognized when the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Indeed, we have experienced too many cases of unfortunately dishonest customers claiming not to have received their deliveries for us to rely solely on the customer's statements. However, we will do our utmost to satisfy you by resending the items from your order at our expense or offering you a gift voucher worth more than the amount of your original order.
9.1 Process for packages damaged in transit
We will issue a refund or replacement in accordance with the Return and Refund Policy, which you can find via the link at the bottom of the page.
9.2 Process for packages lost in transit
If the postal service confirms a loss in transit, we will do our utmost to satisfy you by resending the items from your order or offering you a gift voucher worth more than the amount of your original order.
10. Customer Service
For any customer service inquiries, please send an email to the address at the bottom of the page.